Team Supervisor

Chick-Fil-A Midtown, NYC - New York City, NY 10075

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- Superior knowledge of purpose, vision, mission, strategy, operations, and products, and is able to effectively weave big picture into day-to-day conversations.
- Rigorously Adheres to food safety and restaurant security practices to build awareness about safety, ensures the team adheres to food safety practices and reports any concerns to senior leadership.
- Preparing daily shift setup and assigning breaks.
- Handle customer inquiries, questions, and complaints.
- Handle catering pickup and delivery orders.
- Handle phone calls and emails while maintaining proper security.
- Handle time punch variances/mistakes.
- Consistently handle vendors according to policy.
- Knowing, applying, and enforcing all restaurant policies.
- Know all relevant standard operating procedures and pass every required knowledge test with 90% or higher.
- Oversee operating cash flow (including cash shortages, change fund, and petty cash), financial transactions, coupons/discounts, and point of sale processes (including refunds) while consistently following all cash handling policies and proper security procedures.
- Monitor and observe daily operations including activities of subordinate personnel and keep management informed of area activities and any significant problems.
- Coordinate with management on training and professional development of Team Members.
- Coordinate with management on efforts and changes in strategy, marketing, financial return, hospitality, catering, and quality control.
- Execute daily opening and closing procedures/checklists in accordance with company policies/procedures and quality requirements and hold others accountable to it.
- Transfer supplies and equipment between storage and work areas and keep record of all items being lent or borrowed.
$13 - $15/hr

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